RETURN & EXCHANGE POLICY
Because of the nature of the product, we are unable to accept returned items. If there is a specific issue with an item, however, we are happy to help. Please contact us at [email protected] within 2 weeks of purchase date. Response time is less than 24 hours excluding weekends and some major holidays.
At this time we only ship within the United States. All retail orders are typically shipped out in 1-2 business days, but may take longer at any given time, for any given reason. We ship via USPS first class or priority mail which then typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States). We also offer FedEx 2-Day shipping.
Shipping times are not guaranteed and are subject to change at any time for any reason.
Please note that at this time USPS will not deliver to Military Bases and FedEx will not deliver to PO Boxes. If you place an order to one of these locations your order will be placed on an indefinite hold and you may be banned from future purchases at our sole discretion.
Once a package leaves our facility and/or makes it into the possession of the carrier, CannaAid is no longer liable for the status or location of your order.
Note that any attempt or request to cancel or chargeback an order after it is placed or shipped, or to try to coerce any type of specialized treatment or outcome based off the insinuation, as determined by CannaAid, in its sole discretion, that you may leave a less than favorably private or publicly given review, will be viewed as attempted fraud and a violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies. We also may, in our sole discretion, share your information with affiliated and non-affiliated companies, including retailers and online retailers and distributors as someone associated with a high fraud risk. We may post your information to be seen in a manner that may be accessible to the public. This may cause others to not sell to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with CannaAid. You accept all of these potential outcomes as part of your request to cancel your order, seek a refund, or force an outcome on your order, as defined by CannaAid, in our sole discretion, at any given time now or in the future.
All questions emailed to customer service will be answered as quickly as possible but are not guaranteed a response. There is no right of privacy to anything you send to CannaAid customer service, whether written, telephoned, or communicated in any way.
CannaAid uses a USPS address verification system. If your address is not confirmed you will receive a phone call or email from our customer service department. In certain cases this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent.
Based on the value of your order, CannaAid customer service department may reach out to you to verify additional information to ensure the accuracy and legitimacy of the order. In certain cases this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent.